Ennovanest Return and Refund Policy

At Ennovanest LLC, we take great pride in the quality of our home decor and furniture products. You can initiate a return for eligible items within your country's return window from the date you receive your order. Personalized, used, or clearance items are not eligible. Please contact our Customer Support team right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns.

Policy by Country:

United States – 120-Day Returns – No Return Cost
United Kingdom – 90-Day Returns – No Return Cost
Canada – 90-Day Returns – No Return Cost
Australia – 90-Day Returns – Return Cost AUD $20

All other countries we ship to – Please contact us before returning, and we will confirm your return window in writing.

No return cost applies to all eligible items, including large furniture such as dressers, tables, sofas and beds.

Ineligible Items:
Due to the nature of certain products, we are unable to accept returns for the following items:

Personalized or Custom-Made Items — Products customized with names, initials, or special designs.
Used or Opened Home Decor — Cushions, rugs, curtains removed from original packaging.

Sale or Clearance Items — All final sale items are non-returnable.
Items Opened or Damaged After Delivery — Products whose packaging was opened or damaged after they were delivered to you. (Items that arrive damaged are covered — see below.)
Perishable Goods — Scented candles, essential oils, and similar items.
Hygiene Products — Bath towels, mattresses, pillows, and similar items.
Damaged or Defective Items: If your order arrives damaged or defective, it is always eligible for a replacement or refund at no cost to you, in every category. Please report it within 10–15 business days from delivery, with photos of the item and the packaging.

Ways to Return:

Email us at support@ennovanest.com with your order number and reason for return.
Our team will review and provide return instructions within 24–48 hours.
Returns sent without prior approval will not be accepted.
We recommend using a trackable shipping service or purchasing shipping insurance.
A restocking fee of 15% may apply for returns missing original packaging or accessories.
Proof of Purchase:
Proof of purchase is required for all returns. Accepted proofs include: order confirmation email, original order receipt, or order number from your account.

Refunds:

Approved refunds are applied to your original payment method.
Processing time: 5–10 business days depending on your bank.
Shipping costs are non-refundable unless the return is due to our error.
International customs duties and taxes are non-refundable.
Exchanges:
We only replace items if they are defective, damaged, or incorrect. Contact us at support@ennovanest.com with your order number and photos of the issue.

Cancellations:

Orders can be cancelled free of charge within 24 hours of placement.
After 24 hours but before your order ships, a 5% processing fee applies to cover payment processing costs.
Once an order has shipped, it can no longer be cancelled — please use our return process instead.
Contact us immediately at support@ennovanest.com if you need to cancel.
International Returns:

United Kingdom — 90-day return window, no return cost.
Canada — 90-day return window, no return cost.
Australia — 90-day return window, return cost AUD $20.
Customs duties, taxes, and international shipping fees are non-refundable.
Please contact support@ennovanest.com before returning from outside the US.